Shipping Charges

Orders are usually shipped within one business day after payment is received. If fresh tea is not immediately available it takes about 2 business days to get teas sent from cold storage. We will send you an email with a tracking number when we ship your order.

Shipping cost is calculated then displayed at check-out based on your location.

To the United States and Australia, we ship via DHL.

Weight Subtotal

Not Over (kgs.)

DHL Express Worldwide
0.5 $19.90
1.0 $22.90
1.5 $26.90
2.0 $29.90
3.0 $38.90
5.0 $44.90
Over 5.0 Ask us.

We also offer Federal Express:  charges are calculated by order purchase.  Minimum order-  US $150.

 We recommend you to sign up for FedEx Delivery Manager to receive notifications on when to expect your deliveries, tell your FedEx driver where to leave packages at your home, and even redirect them to another address.

*Delivery is available on business days.

*Temporary signature suspension for delivery.

*Deliveries are not available to P.O. Boxes, APO/FPO addresses or correctional facilities.

*Remote locations are charged an out-of-delivery-area surcharge for US $24.80.

 * We are not responsible for any shipping deliveries that may be affected by customs, transfers from Japan to the local carrier in your country or delays, nor any extra fees, customs or other charges once the package has exited Japan.

To major locations outside the United States and Australia, we offer postal deliveries (Japan Post).

Registered Airmail and Express Mail Service (EMS) are traceable.  We will provide you with a tracking number. A signature is required. Please ensure that someone will be available to sign for your package.

* Registered Airmail and Express Mail Service (EMS) are NOT available to some destinations. Shipping to Europe and the United Kingdom has been suspended. Standard Airmail is not available temporarily.

Weight Subtotal

Not Over (kgs.)

Standard Airmail

Not Available

Registered Airmail  Express Mail Service
0.1 -- $3.50 $18.80
0.2 -- $4.20 $18.80
0.3 -- $6..40 $18.80
0.4 -- $8.60 $18.80
0.5 -- $10.80 $18.80
0.6 -- $13.00

$21.00

0.7 -- $15.20

$23.20

0.8 -- $17.40 $25.40
0.9 -- $19.60 $27.60
1.0 -- $21.80 $29.80
1.25 -- $24.00 $33.00
1.5 -- $26.20 $35.20
1.75 -- $28.40 $37.40
2.0 -- $30.60 $39.60
2.5 -- -- $46.60
3.0 -- -- $53.60
3.5 -- -- $60.60
4.0 -- -- $67.60
4.5 -- -- $74.60
5.0 -- -- $81.60
Over 5.0 -- -- Ask us.

  * We are not responsible for any shipping deliveries that may be affected by customs, transfers from Japan Post to the local carrier in your country or delays, nor any extra fees, customs or other charges once the package has exited Japan.

We do not offer free shipping because free shipping does not exist. If you are offered free shipping elsewhere you will be paying for shipping somewhere else in your order. 
 
Our policy is to charge as close to the actual shipping cost as possible or a little less. We do not make a profit on shipping charges.

Return Policy

We only accept returns and exchanges for defective products. Please check the tea/accessories when they are received.

For returns or exchanges, or if you have any questions, please email us using our contact page. We will respond as soon as possible.